• When I'm FTP'ing, the directory listing doesn't show up, or it times out.

Setup and Domain Information

• How long will it take to setup my account?
• How long before www.(mydomain).com is accessible?
• Is the domain name I want available?
• How do I register/transfer an international domain name?
• What are the DNS servers I should use for my domain name?
• What forms of payment are acceptable?
• How to I cancel my account?
• Does ESAD pay for my domain renewal fees?
• Can I view my site before the domain is transferred?
• I’ve transferred my files, but I still see an under construction page.

Sales and Technical

• What kind of servers do you use?
• How are you connected to the Internet?
• What type of backups do you use?
• How many sites do you host on each server?
• Does each site have it’s own IP address?
• Where is ESAD Hosting services located?
• Do you have a shopping cart system available?
• Can I point a domain name to a subdirectory of my web site?
• Can I host multiple domains under one account?

General Technical Support

• What type of support do you offer?
• What are your terms of service
• Do you allow adult content?
• Do you support Real Audio/Video?
• Do you allow MP3, game, or software download sites?
• What is my absolute path?
• What are your server specifications?
• What type of Internet connection do you have?
• Do you have your own staff and network?
• Do you monitor your servers 24 hours a day?
• How do I get my live stats added?
• What are the strange _underscore directory’s in my space?
• I would like an MX record change.  Who do I contact?
• How do I get a password protected directory?
• Do you offer Telnet access?
• Is anonymous FTP available?
• Are custom 404 error pages available?

Email

• How do I setup new email accounts?
• I want my email to forward to an email with another provider.
• I want to get my email with Outlook or Netscape, How do I do this?
• How do I setup an Autoresponder?
• How do I setup an Alias and what is it?
• How do I setup an email account that receives all email @mydomain.com?
• What do I do if I deleted my admin account?
• Using Imail through the web, I notice “invalid mail folders” when I login.  What is this?
• Can I use the List feature in Imail?
• Can I use Blat?
• Can I use WinMail?
• Is Sendmail installed on the NT servers?
• How do I send email from a web page?

FrontPage

• Do you support Microsoft FrontPage 2000?
• Do you support Microsoft FrontPage 98?
• Can I use FTP and Front Page?
• I deleted my FrontPage Extensions, what do I do?

Databases

• What databases can I use?
• Where should I put my access database?
• How do I setup an Access DSN?
• Can I use a DSN-less connection?
• Can I use a SQL Database?
• When accessing my database, I am receiving the error “Operation must use an updateable query”.  What does this mean?

CGI & Perl

• What is CGI?
• Do you support CGI?  What Type?
• Can I chmod the directory?
• Is Perl available on the servers?

ASP (Active Server Pages)

• What is ASP?
• Where can I go to learn more about ASP?
• Do I need to do anything to enable ASP on my website?
• Do I need special software to create ASP pages?
• What COM components do you support?
• Do you support custom COM and DLL’s?
• Do you support Visual InterDev?
• Do you support Drumbeat?

Cold Fusion

• Do you support Cold Fusion 4.0?
• Which Cold Fusion tags are not available?